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Curriculum
1. Course Categories
Leadership
Breakthrough Management Skills
Change Management
Performance Management
Creativity & Innovative Thinking
Teambuilding
Customer Service
Sales Training & Consultancy
Financial & Strategic Management
Personal Effectiveness
Organisational Development
Coaching & Mentoring
Work-Life Integration
Healthcare Consulting
HR Consulting
Physician Leadership
Fundamentally, this programme is about increasing the capability of executives to successfully mobilise people and resources so that big challenges can be productively faced and goals accomplished with increased effectiveness, commitment and speed.
Unprecedented national and global demands combine to form a volatile environment for which previous training and experience leaves executives largely unprepared, our courses equip managers and leaders with the skills necessary to overcome these demands.
Training and consultancy will include a series of modules designed to help participants manage relationships, communicate effectively, understand the change process and everyone’s natural resistances to change, and appreciate the personal styles of everyone involved in the change process.
Managing performance requires us to reconcile caring for and developing our people with ensuring that departmental and organisational aims are achieved.
The two concerns we typically hear about creativity and innovation are that people don’t have enough time to create and innovate, and when they do come up with a new idea, they can’t get it “through the system” so that it can be implemented.
Team building is the process of enabling a group of people to reach their goal. The strategies involved include clarifying the goal, identifying the inhibitors, and removing them.
Customer values are a combination of tangible products and an intangible service. Customer value is the objective, regardless of the organisation.
Integrative Sales Performance Improvement has been designed to give you the flexibility to customise training to meet your specific requirements. It is a suite of modules that encompass best practices across the industry, with a modular approach.
Our training will equip you with the practical skills and knowledge to a level of competency which will enable you to present with confidence, the financial and strategic rationale to substantiate your own business decisions, and to discuss with maturity, the financial and strategic issues implicit in proposals surfaced by your colleagues and clients.
Personal Effectiveness training not only helps fulfill personal development goals and allows employees to become more effective and successful in their work.
Waves of downsizing, business process re-engineering and other efforts to lick companies into leaner, meaner shape, mean that people – their know-how and capacity to innovate – are one of the last frontiers of competitive differentiation.
Integrative’s approach to targetted behavioural coaching is unique in two respects. First, we apply a set of proven coaching principles that result in real changes in behaviour.
The objective of Integrative’s Work-Life Integration programme is to develop a practical and flexible work-life balance model that enables an organisation to develop, implement and measure the impact of work-life strategies.
By empowering individuals to exercise their leadership to transform their organisations and fix broken processes, healthcare institutions can reduce wait times, eliminate waste, generate innovative solutions, while improving patient care and reducing costs.
The labor market will look more like eBay than Monster or Yahoo HotJobs. And companies will engage in "crowd sourcing."
PLP is also established to develop a network of physicians with the capacity, understanding, skills and commitment to contribute towards integrated healthcare.
2. Courses Available
- Real Leadership Programme
- Social Leadership Singapore (SLS) Programme
2. Courses Available
- The Work Itself – Aligning for Execution
- Principles of Effective Management
- Managing Know-How
- Management with Sun-Tzu’s Strategies
- Moving from Operational Manager to Strategic Thinker
- Working Effectively in a Matrix Environment
- How to Lead, Manage and Supervise People
- Leading with Emotional Intelligence
- Developing EQ Competencies at Work
- Effective Interviewing Skills for Managers
- How to Build Effective Teams
- Getting From No to Yes: How to Negotiate for Success
- Critical Listening Skills and Effective Questioning Skills
- How to Manage Difficult Situations and Manage Anger
- Speaking Up Impactfully and Presenting with Dynamite
- How to Lead, Manage and Facilitate Meetings and Teleconference Meetings
- How to Manage Time, Priorities and Deadlines
- Effective Project Management
- Management Skills for Health Care Supervisors
- How to Better Manage Multiple Locations
2. Courses Available
- How to Successfully Introduce and Deal with Change in the Workplace
- Tackling Transitions: Building Resilience in Your Staff and Yourself
- Dealing Effectively with Change
- How to Maintain Employees’Commitment and Performance During Organisation Transition
- Leading Change – Strategy into Action
- Change Leaders Course
- Managing and Leading Change with Impact
2. Courses Available
- Target Setting for Effective Performance Management
- How to Write SMART Goals and KPIs
- Performance Feedback Training for Appraisees
- How to Conduct Performance Appraisals Impactfully
- How to Coach and Counsel Employees
- Coaching for Results
- How to Deal with Employee Attitude Problems
- How to Deal with Unacceptable Employee Behaviour
2. Courses Available
- How to Bring the Spirit of Enterprise into Your Organisation
- The Ascent to Systems Innovation
- The Challenge of Team Innovation
- Thinking Outside the Box
- Applied Creativity and Innovation
- Problem Solving and Decision Making
- The Integrative Ideation Drive (IID) Programme
2. Courses Available
- Team Building Course
2. Courses Available
- How to Develop a Service-Driven and Customer-focused Organisation
- Cultivating a Service Mindset
- Customer Service Management: Delivering Satisfaction and Profit
- The Challenge of Excellence in Customer Service
- Communicating Effectively with Customers
- Positive Phone Skills
- Success in Handling Difficult Customers and Service Recovery
- Connecting with Your Customers through Effective Writing Skills
2. Courses Available
- Sales Training & Consultancy
2. Courses Available
- Finance for Non-Financial Managers
- Finance for Business Success
- Effective Budgetting and Finance
- Revenue and Cost Management Strategies
- EVA , Balanced Scorecard and Shareholder Value Creation
- Developing Work Teams into Business Partners
2. Courses Available
- How to Handle Conflict and Confrontation
- How to Partner with Your Boss to Form a Powerful Alliance
- How to Manage Emotions
- How to Build Strategic Thinking Skills
- Assertive Skills
- How to Network Purposefully with Impact
- Discovering Your Potential and Preparing Yourself for Lifetime Employability
- Life is an Attitude
- Grace Under Pressure
2. Courses Available
- How to Integrate Vision, Mission and Core Values and Put them into Action at the Workplace
- Participatory Strategic Planning: How to Facilitate a Planning Process that Leads to Action and Commitment
- The Skills and Practices of a Learning Organisation
- Essential Consulting Skills
- Developing a Multiple Location Training System for Business Success
- Developing Successful Training Programmes for the Workplace
- The Effective Facilitator: Maximising Involvement and Results
2. Courses Available
- Coaching & Mentoring Sessions
2. Courses Available
- Leading the Silent and Baby Boom Generation Workers
- Strategic Diversity Retention
2. Courses Available
- Healthcare Consulting
2. Courses Available
- How to Facilitate Large Scale Change Successfully
- How to Maintain Employees’ Commitment and Performance during Organisation Transition
- How to Integrate Vision, Mission and Core Values and out them into Action at the Workplace
2. Courses Available
- THE PHYSICIAN LEADERSHIP SINGAPORE PROGRAM 2012: The Foundational Elements of Effective Physician Leadership
3. Course Information

Real Leadership Programme

Through Real Leadership you will gain valuable strategies and tools for producing greater results, building your diagnostic capacity to understand the different challenges and powerfully impact the mood and performance of your team.

You Will Learn

  • Employ a more sophisticated diagnostic process to determine the adaptive challenges confronting your team
  • Develop intervention skills to mobilise people to confront problems, build relationsips and create what is needed to produce outstanding results
  • Develop greater insight into predispositions, motivations and blind spots

Course Highlights

1. Work Teams becoming business partners within the Organisation
2. A new framework for Leadership: The Diagnostic work of Real Leadership
3. Intervention, Mobilisation and the Creative Work of Real Leadership

Recommended Duration

5 days

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3. Course Information

Social Leadership Singapore (SLS) Programme

Social Leadership Singapore (SLS) is an experiential and intense programme aimed at generating breakthroughs for the nonprofit sector that can improve the well-being and quality of life of Singaporeans, and at transforming participants who attend.

SLS is designed and led by Prof. Dean Williams and supported by a pool of experienced consultants.

You Will Learn

  • Valuable strategies & tools to harness resources and mobilise people to face demanding challenges and accomplish desired aims
  • Enhance capacity to diagnose and provide leadership for different kinds of adaptive challenges
  • Develop greater awareness of how personal values, biases and self-knowledge influence one’s leadership style

Course Highlights

Part 1: Real Leadership & Adaptive Work (Workshop)
Part 2: Site Visits, Small Group Coaching & Consultation
Part 3: Creativity & the Mobilisation Process (Workshop)
Part 4: The Personal Work of Leadership (Workshop)
Part 5: Site Visits, Small Group Coaching & Consultation
Part 6: Leading Wisely into the Future (Workshop)

Recommended Duration

15 Days

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3. Course Information

The Work Itself – Aligning for Execution

A facilitated work session that helps work teams align their individual and team activities with the company’s strategies.

You Will Learn

  • Needs, obstacles, culture, and expectations
  • Clarify and articulate strategies
  • Align individuals and teams to those strategies
  • Provide systematic follow-up and accountability processes to ensure that critical work tasks are being carried out

Course Highlights

1. Determine & articulate organisational strategies and goals
2. Isolate, prioritise & commit to the most critical tasks to drive those strategies
3. Commit to a work plan to execute on critical work tasks
4. Ensure accountability & follow-up with the team & team leader

Recommended Duration

1 to 3 days

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3. Course Information

Principles of Effective Management

Build the foundations for managerial success.

You Will Learn

  • Identify more clearly your principal accountabilities
  • Improve your time management, priority setting and delegation skills
  • Develop your skills in planning, directing, co-ordinating and controlling
  • Use different methods of analysis and problem solving techniques

Course Highlights

1. What Makes a Good Leader
2. Understanding Your Leadership Style based on Situational Leadership
3. Motivating Staff towards Improved Work Performance

Recommended Duration

2 to 3 Days

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3. Course Information

Managing Know-How

Learn new perceptions, frameworks and techniques for addressing the issue of know-how (third-wave) organisations and for optimising the contribution of professional staff.

You Will Learn

  • How organisations can create and nurture an appropriate environment for professionals
  • The skills of recruiting, motivating, briefing and supporting the performance of professionals
  • The tactics of balancing creative output with commercial performance

Course Highlights

1. Environment – Establishing Vision, Values, Culture, Ethics
2. Frameworks – Building Intellectual Assets
3. Skills – Handling Critical Incidents
4. Tactics – Balancing Professionalism with Profits
5. Style – Developing Objective Relationships

Recommended Duration

2 Days

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3. Course Information

Management with Sun-Tzu’s Strategies

Learn how to make Sun Tzu’s strategies relevant to your workplace.

You Will Learn

  • Apply Sun Tzu’s Art of War to your work
  • Apply five fundamental factors and seven elements as applied in management

Course Highlights

1. The five fundamental factors and seven elements as applied in management
2. The thinking begins with strategising – Understanding strategy and strategic thinking
3. Laying Plans – Using Sun Tzu’s Art of War to calculate propensity for success

Recommended Duration

2 Days

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3. Course Information

Moving from Operational Manager to Strategic Thinker

Learn the essentials of being a strategic manager.

You Will Learn

  • Differentiate between operational management and strategic thinking
  • Use methodology / framework / approach to develop strategic mindset and enhance the ability to think strategically
  • Develop strategic questions and formulate answers through the usage of strategic analysis tools
  • Apply skills learnt to cascade thinking to the benefit of the organisation at different levels

Course Highlights

1. Moving from Manager to Strategic Thinker: Understanding your strengths for development
2. The four drivers of strategic thinking
3. The virtuous spiral of effective strategic management

Recommended Duration

2 Days

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3. Course Information

Working Effectively in a Matrix Environment

Matrix organisation structures reflect the reality of today’s external and internal business complexity. But the matrix structure succeeds only when people know how to operate the structure. Learn the different skills and new approaches to building and managing teams in a matrix.

You Will Learn

  • Identify what the organisation needs from its managers and staff to effectively work within the matrix structure
  • Use knowledge of the 7 individual areas needed by everyone to make the Matrix Organisation work more effectively
  • Use the rules for engagement that work within your organisation / business group
  • Identify how to impact and work more effectively in and across the organisation

Course Highlights

1. How do I operate within the Matrix Structure?
2. Overview of the 7 MaCE individual capability areas
3. Effective Strategies for Working within a Matrix Organisation

Recommended Duration

2 Days

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3. Course Information

How to Lead, Manage, and Supervise People

Get the solid skills you need to achieve exceptional results through others.

This powerful two-day programme gives every participant step-by-step guidance for “on the job” issues. Packed with real life examples, case studies, checklists and group discussions, this programme is a career builder from the first minute of the day till the last.

You Will Learn

  • Motivate & build trust with your employees so that you can count on them
  • Develop analytical problem-solving & decision making skills so that time is not wasted trying out solutions that do not work
  • “Read” your employees so that you can quickly assess & find solutions to performance, disciplinary or motivational problems

Course Highlights

1. How to Get the Right Perspective: The Mindset of a Supervisor
2. Leadership Style Analysis
3. Getting Things Done On Time and On Target

Recommended Duration

2 Days

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3. Course Information

Leading with Emotional Intelligence

Discover your strengths, increase your knowledge and practical skills to be a strong and emotionally intelligent leader.

You Will Learn

  • Monitor and adapt your own emotions and behaviours for your benefit and that of your team and department
  • Have a positive influence on the emotions and motivation of others
  • Develop cohesive, emotionally intelligent teams
  • Create an atmosphere that fosters emotional intelligence



Course Highlights

1. Emotional intelligence: the value of this concept to you and your organisation
2. Knowing how to build and strengthen your own and your team’s emotional intelligence
3. Shaping a leadership philosophy and style that enhances performance and organisational well-being through EQ

Recommended Duration

2 Days

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3. Course Information

Developing EQ Competencies at Work

Tap into a new resource for people management and learn fresh ways to achieve the balance of ‘mind and emotion’.

You Will Learn

  • Understand the emotional competence framework
  • Expand your capacity and release your potential that will lead to outstanding performance at work
  • Understand your role as a leader who must be emotionally intelligent if you are to be successful
  • Use EQ concepts to assist staff in dealing with the challenges posed in a stressful world

Course Highlights

1. Assessment of Individual EQ
2. Characteristics of the Emotionally Intelligent Boss
3. Making EQ Competencies a Success at Your Organisation

Recommended Duration

2 Days

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3. Course Information

Effective Interviewing Skills for Managers

Master expert interviewing techniques to draw out the in-depth answers you need to make the best possible hiring decisions every time.

You Will Learn

  • Analyse candidates’ resumes and develop suitable interview questions
  • Conduct the interview through a structured yet flexible process
  • Make the hiring decision in a consistent manner
  • Manage challenging candidates in a professional and empathetic way

Course Highlights

1. Successful Hiring - the key to building great teams
2. The structured interview process
3. Making hiring decisions in a systematic way

Recommended Duration

2 Days

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3. Course Information

How to Build Effective Teams

This exciting, interactive workshop provides participants with the skills and knowledge to work co-operatively and effectively as a team. It will create the skills and knowledge for participants to take control of building effective team synergy.

You Will Learn

  • Draw on individual strengths in building a successful team
  • Bring the whole person into play for yourself and team members
  • Establish the right level of ‘self-management’ in a team
  • Delegate effectively

Course Highlights

1. Essential team dynamics
2. Project Planning, Team Goals, and Action Plans
3. Structuring a Team for Maximum Effectiveness

Recommended Duration

2 Days

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3. Course Information

Getting From No to Yes: How to Negotiate for Success

This two-day negotiating course is a very practical, skill-based course which focuses on the participants’ current negotiating styles and teaches them to use other negotiating styles under different conditions. Participants will also be taught the essential management skills and the model for collaborative negotiation to produce win-win outcomes.

You Will Learn

  • Discover and gain a deeper understanding of your current negotiating style
  • Use the negotiation process and the suitable styles under different conditions
  • Focus on the goals of collaborative negotiation in different circumstances
  • Recognise how to deal effectively with tough negotiating tactics

Course Highlights

1. Overview of Model of Negotiating Behaviour and Discussion of Applications
2. How to Practise the Five Negotiating Skills for Success
3. How to Develop a Collaborative Negotiating Style

Recommended Duration

2 Days

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3. Course Information

Critical Listening Skills and Effective Questioning Skills

The most essential skills in communication are how to listen critically and ask the most effective questions to trigger the right answers. Learn how to use proven techniques to sharpen your listening skills and how to pick up hidden messages in communication.

You Will Learn

  • Apply the basic communication model and know how the five senses are used in thinking and language
  • Apply the science, skills and techniques of establishing and maintaining rapport with anyone, anytime
  • Control your emotions, abilities and attitudes to influence the actions and decisions of your internal and external customers through active listening
  • Facilitate two-way communication through the focused discussion process

Course Highlights

1. Listening to Learn - Learning to Listen
2. Overview of Concepts on Information Theory and Listening
3. Understanding the Different Stages of Listening and How to Use Active Listening Techniques

Recommended Duration

2 Days

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3. Course Information

How to Manage Difficult Situations and Manage Anger

Turn negative emotions into positive changes. This interactive programme examines how an individual can handle conflict and manage job anger.

You Will Learn

  • Use proven techniques for handling difficult situations, stress and resolving conflicts
  • Control your attitudes and moods that influence the actions and decisions of others
  • Use sure-fire questioning techniques that produce results from people
  • Maximise your relationships with people through pacing, leading, anchoring and future-pacing

Course Highlights

1. Understanding Anger and Conflict
2. Managing Differences - Building a Trust Framework
3. Handling Difficult People and Situations

Recommended Duration

2 Days

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3. Course Information

Speaking Up Impactfully and Presenting with Dynamite

Capture the attention and respect of bosses, peers and subordinates by communicating with confidence and skills. Each of us has the ability to be a powerful speaker.

This course will help participants develop their personal power through Practical advice on audience awareness, message design, personal presence, emotional triggers, voice power and body language will be given.

You Will Learn

  • Discover your personal presentation style – your strengths and development needs
  • Prepare and present your message for all types of audiences and their needs and interests
  • Improve your voice quality so that your presentations become more memorable and powerful
  • Gear up for “thinking on your feet” such as answering questions on-the-go, and answering them quickly and to the point

Course Highlights

1. The DISC Behavioural Profile
2. Getting into the minds of your audience
3. Body Language

Recommended Duration

2 Days

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3. Course Information

How to Lead, Manage and Facilitate Meetings and Teleconference Meetings

This skills-intensive programme has been written to meet the communication needs of people who spend a major proportion of their time in teleconferencing. It is especially designed to take into account all of the influences, disadvantages and constraints that people working with each other over the telephone and/or video medium present. Many factors affect people’s performance and this programme has been written to address most of the problems.

You Will Learn

  • Present effectively at teleconferences
  • Lead and manage presentations to come to a conclusion
  • Motivate yourself and others during a teleconference
  • Influence, sell, teach, convince and persuade team members to come to a decision and act on it

Course Highlights

1. Why make the presentation, and Making effective presentations
2. Telephone skills
3. Influence and Persuasion Skills

Recommended Duration

2 Days

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3. Course Information

How to Manage Time, Priorities and Deadlines

Learn to integrate the skills of time management and priority management into a single self- management system.

You Will Learn

  • Use strategies and tactics that increase effectiveness and increase personal productivity
  • Examine time demands and discover ways to do the right things at the right time
  • Use organising and planning tools that maximise the organisational efforts busy people are presently using to manage their time
  • Handle the paper flow and information overload

Course Highlights

1. Projects, Priorities and Deadlines
2. The Basics of Management
3. Balancing Your Life

Recommended Duration

2 Days

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3. Course Information

Effective Project Management

Learn a rigorous and systematic approach to managing projects, whether those projects are simple or complex.

You Will Learn

  • Use essential planning techniques for getting every project off on a strong start
  • Capitalise on your unique leadership strengths to capture your team’s full support and all-around commitment
  • Master techniques that help you “make-up” time when you have fallen behind
  • Turn waste-of-time project meetings into productive work sessions team members cannot afford to miss

Course Highlights

1. Step one - Identify Business Case
2. Step two - Project Scope
3. Step three - Planning the Detail
4. Step four - Delivering the Outcomes
5. Step five - Closing the Project

Recommended Duration

2 Days

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3. Course Information

Management Skills for Health Care Supervisors

Learn the skills necessary to quickly handle attitude problems, eliminate turf-guarding, solve staff controversies, deal with bureaucracy and much more!

You Will Learn

  • Get the full support of your team when you need them to go above and beyond the call of duty
  • Identify signals of staff member not coping with the pressure – and how to step in
  • Determine the best way to handle a performance problem
  • Manage crisis and how to stay cool, calm and productive

Course Highlights

1. Leading your team to Higher Efficiency - How to get the full support of your team when you need them to go above and beyond the call of duty
2. Managing time-wasters in health care today and how to sidestep them all
3. Troubleshooting tough employee issues confidently

Recommended Duration

2 Days

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3. Course Information

How to Better Manage Multiple Locations

Fine-tune your off-site management skills in an environment where you don’t have to worry about making a costly mistake.

You Will Learn

  • Boost productivity at every location
  • Significantly cut down on paperwork
  • Know off-site employees are following home-office rules
  • Spot problems even when you’re far away.

Course Highlights

1. Maintain order while managing long-distance
2. Stay in touch - and control - no matter what
3. Establish quality-minded teams you can rely on

Recommended Duration

2 Days

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3. Course Information

How to Successfully Introduce and Deal with Change in the Workplace

Move from fear and resistance surrounding the unknown to excitement and enthusiasm for the possibilities of what can be!

You Will Learn

  • Accurately assess the situation and its impact
  • Run damage control is the change has thrown you into crisis mode
  • Deal with uncertainty when the outcome is unclear
  • Motivate others to embrace the change

Course Highlights

1. Understand the nature of change
2. Stepping outside the comfort zone - the personal side of change
3. Essential skills and attitudes needed to successfully manage any change initiative

Recommended Duration

2 Days

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3. Course Information

Tackling Transitions: Building Resilience in your Staff and Yourself

Learn how to coach your team towards heightened productivity and profit for you and your organisation.

You Will Learn

  • Communicate your message to ensure you and your team are on the same wave length>
  • Inspire trust in times of uncertainty
  • Reduce stress and create a productive work environment
  • Enhance your team coaching skills for greater performance



Course Highlights

1. The nature of change, resilience and trust
2. How to adapt different communication styles to bring your team through difficult situations
3. How to coach your staff to view change as a positive opportunity

Recommended Duration

2 Days

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3. Course Information

Dealing Effectively with Change

This practical, interactive workshop offers the skills, knowledge and strategies for participants to take control of their part of the change process.

You Will Learn

  • See change as an opportunity rather than a threat
  • Learn and apply self-management and self-motivation concepts during change
  • Create win-win outcomes
  • Develop a consistent, positive self-esteem and match your self-image to your self-esteem

Course Highlights

1. Improve your skills during the change process
2. Five-step process on dealing effectively with change
3. Seeing Change as an Opportunity

Recommended Duration

2 Days

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3. Course Information

How to Maintain Employees’ Commitment and Performance During Organisational Transition

This programme will teach you specific tactics that you can use to manage people at different phases of transition including coaching and counselling strategies to help manage the human side of change.

The Process:

Day 1 - 2: Consulting and Assessment of Organisation’s Readiness to Change
Day 3 - 4: Top Management Training
Day 5 - 6: Training of In-house Trainers
Day 7: Debrief to Management

Course Highlights

1. Assessing the Organisation’s Transition Readiness
2. Communicating in and getting people through the Neutral Zone
3. Facilitating the New Beginning

Recommended Duration

2 Days

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3. Course Information

Leading Change - Strategy into Action

Learn how to apply change strategies to get the results you want in your business.

You Will Learn

  • Enhance your ability to apply leadership to ongoing situations and problems
  • Be more able to resolve dilemmas and uncertainties caused by change
  • Gain self-confidence in your ability to effectively implement change

Course Highlights

1. Change and Discovery
2. The Leader as Strategist and Catalyst
3. Action Learning and Dilemma Resolving

Recommended Duration

2 Days

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3. Course Information

Change Leaders Course

Leading an organisation through major change isn’t a job for the weak at heart. This intensive change- management training will give your key employees the tools necessary for effectively leading others through difficult and uncertain times.

You Will Learn

  • Explore team dynamics, the criteria for effective teams and the effect change initiatives can have on team productivity
  • Consider various models of organisational change and how best to apply them to your organisation
  • Mobilise key stakeholders to lead change and manage resistance to change

Course Highlights

1. Individual Change - Identifying what factors affect an individual’s response to change
2. Team Change - Learning about leadership issues in team change, with focus on the team leader’s role.
3. Leadership and Change - Understanding the relationship between leadership style and change, and learning the different leadership roles in the change process

Recommended Duration

3 Days

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3. Course Information

Managing and Leading Change with Impact

Learn how to become a change agent and build a motivated and productive workforce in a changing environment.

You Will Learn

  • How to clarify a mission and stay on the path
  • The communication skills of leadership
  • How resistance is created or eliminated
  • States of excellence in organisational leadership

Course Highlights

1. Understanding the Need for and Dynamics of Change
2. Managing and Contributing to Change
3. Equipping Managers with the Skills and Tools to Lead and Manage Change

Recommended Duration

2 Days

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3. Course Information

Target Setting for Effective Performance Management

This practical and skills-intensive workshop equips participants with the knowledge and skills on how to write SMART goals and targets.

You Will Learn

  • Use various methods to develop targets, competencies and key performance indicators for various roles
  • Break down organisational global goals to your team and then to individuals
  • Acquire the skills required to communicate and obtain consensus on the various targets
  • Self-evaluate the necessary coaching skills that may be required to ensure high performance to targets

Course Highlights

1. Why Do You Need a Competency Framework
2. Constructing Outcome Oriented Targets
3. Translating Global Goals to SMART Goals

Recommended Duration

2 Days

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3. Course Information

How to Write SMART Goals and KPIs

A practical and skills-intensive course on how to develop goals that measure performance.

You Will Learn

  • Set annual performance goals that are measurable
  • Set developmental goals that are related to job skills
  • Write SMART goals and targets in alignment to KPIs

Course Highlights

1. Developing Outputs for Measurement- What Indicates Performance? (KPIs)
2. Analysing Job Roles to Uncover Key Activities
3. Using Output to Construct Outcome-Oriented Targets

Recommended Duration

2 Days

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3. Course Information

Performance Feedback Training for Appraisees

A fast-paced practical course to equip appraisees to get the most from performance appraisals.

You Will Learn

  • Understand your organisation’s performance system
  • Develop skills in active listening and responding to build better communication with supervisor
  • Develop a simple personal action plan to prepare yourself for performance appraisals



Course Highlights

1. Introduction to your Organisation’s Performance Management System
2. How Can You Play an Active Role in the Process to Help You in Your Performance Appraisal
3. Techniques to Establish Good Rapport with Your Supervisors

Recommended Duration

0.5 Days

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3. Course Information

How to Conduct Performance Appraisals Impactfully

This is a very practical and skills-based series of workshops designed to teach managers how to set targets and conduct performance appraisal feedback sessions effectively. Group followups 3 months later are included in this course.

You Will Learn

  • Assess your managerial / supervisory style so that you can build on your strengths and development needs
  • Improve the skills needed for effective performance management and appraisal
  • Monitor the performance of your supervisees, provide constant feedback, training and coaching as and when appropriate
  • Prepare and conduct the Annual Performance Appraisal effectively

Course Highlights

1. The Role of the Manager / Supervisor
2. Understanding Your Behavioural Style at Work and Other Behavioural Styles
3. Administration of Performance Appraisal Skills Inventory

Recommended Duration

2 Days + 1 Day

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3. Course Information

How to Coach and Counsel Employees

This is a highly interactive workshop, filled with practical skills that participants can employ at their workplace immediately for coaching employees in a variety of situations.

You Will Learn

  • Apply and demonstrate coaching and counselling skills learnt to achieve better performance
  • Provide guidance and feedback on performance
  • Coach subordinates for better performance
  • Identify underlying causes of conflict in interpersonal relationships

Course Highlights

1. When Do You Coach and When Do You Counsel?
2. Essential Skills and Techniques of a Good Coach and Counsellor
3. The Seven-Step Process for Counselling

Recommended Duration

2 Days

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3. Course Information

Coaching for Results

Learn the essentials for successful coaching.

You Will Learn

  • Identify the opportunities and benefits of coaching at the workplace
  • Use a process for coaching and experiment with it at the workplace
  • Use immediate skills on how to delegate, coach and guide staff through changes
  • Apply and demonstrate coaching skills learnt to achieve better performance

Course Highlights

1. Uncovering the Qualities, Characteristics and Attitude of an Effective Coach
2. The GAINS Coaching Model and a Five Step Process for Coaching
3. Essential Skills and Techniques of a Good Coach

Recommended Duration

2 Days

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3. Course Information

How to Deal with Employee Attitude Problems

Become an expert at solving employee attitude problems.

You Will Learn

  • Keep bad attitudes from spreading
  • Make workdays more enjoyable for everyone
  • Manage employees more easily
  • Demonstrate your ability to solve problems

Course Highlights

1. Handling employees who won’t follow instructions
2. Recharging burnt-out employees
3. Impacting employee behavior

Recommended Duration

2 Days

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3. Course Information

How to Deal with Unacceptable Employee Behaviour

Master essential skills required to resolve employee performance problems quickly and effectively.

You Will Learn

  • Open a difficult dialogue with an employee tactfully
  • Deal effectively with an employee who won’t admit his or her behaviour is a problem
  • Respond when an employee reacts angrily towards you
  • Protect yourself legally when disciplining or terminating an employee

Course Highlights

1. Communication Coaching – What to Say and When
2. How to Conduct an Effective Discipline Session
3. Counselling and Disciplining Employees for Positive Results

Recommended Duration

2 Days

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3. Course Information

How to Bring the Spirit of Enterprise into Your Organisation

Learn how you can bring the spirit of enterprise into your organisation and create a competitive advantage for your organisation that is not easily replicated by others.

You Will Learn

  • Discover your personal entrepreneurial profile based on the TMS® QO2 Inventory
  • Develop a personal action plan on how to develop your strengths and meet your needs
  • Create a compelling and focused vision and strategy
  • Challenge barriers to thinking which hinder high growth

Course Highlights

1. What can we do to build a compelling future and working environment
2. Creating the environment for the spirit of enterprise
3. Sustainable Competitive Advantage (SCA)

Recommended Duration

2 Days

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3. Course Information

The Ascent to Systems Innovation

Creating innovation buzz in your organisation and infect it organisation-wide.

You Will Learn

  • Identify the critical components that contribute to making an organisation innovative
  • Audit and analyse organisational supporting and inhibiting systems
  • Adapt and apply best practice in systems innovation back to your organisation
  • Develop a prototype of a strategy implementation plan

Course Highlights

1. Drivers of Innovative Organisations
2. Managing the Gaps in the Innovation Pipeline
3. Jumpstarting the Organisation to Innovation

Recommended Duration

2 Days

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3. Course Information

The Challenge of Team Innovation

Apply proven strategies to innovate through teamwork.

You Will Learn

  • Use a proven model to increase innovation in your team
  • Maximise individual styles so that they are able to effectively contribute to the team
  • Apply this knowledge to your team at the work place

Course Highlights

1. Profiling the Dynamics of the Team
2. Uncovering Key Skills for Team Resilience
3. Winning by Understanding the Force Fields at Work

Recommended Duration

2 Days

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3. Course Information

Thinking Outside the Box

Teach yourself and others to find innovative, new answers and make better decisions.

You Will Learn

  • Develop and consider a multitude of alternative possibilities
  • Commit to specific courses of action depending upon the issues
  • Challenge barriers to thinking which exclude growth
  • Move from an idea to solution through pulling others into the implementation

Course Highlights

1. Thinking about Thinking
2. Barriers to Thinking
3. Stepping Outside the Boundaries

Recommended Duration

2 Days

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3. Course Information

Applied Creativity and Innovation

Use proven processes to turn your workplace creativity into innovation.

You Will Learn

  • Creatively deal with complex situations and make better and faster decisions
  • Plan, manage and implement solutions thoroughly and effectively
  • Generate innovative ideas to effectively manage costs and grow the ‘top-line’ of the business
  • Prevent potential problems from developing and promote innovative ideas that support business goals

Course Highlights

1. Appreciating Problems
2. Solution-focused thinking
3. Preventive Approach to Problems

Recommended Duration

2 Days

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3. Course Information

Problem Solving and Decision Making

Learn proven strategies to solve problems and make SMART decisions.

You Will Learn

  • Analyse problems and issues systematically
  • Develop skills in applying creative thinking and techniques to individual and group problem solving situations
  • Design a systematic approach in decision making
  • Adopt creative approaches to deal with decisions



Course Highlights

1. Situational Analysis – Identifying, Evaluating and Prioritising Situations / Concerns
2. Different Approaches to Problem Solving and Decision-making and their Applications
3. Building Your Competencies, Improving Your Skills

Recommended Duration

2 Days

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3. Course Information

The Integrative Ideation Dive (IID) Programme

The IID is not just another workshop that produces good ideas and some usable skills. It creates an end usable product, service or process. It is a fast-paced process, used to design new processes, services and products, and redesign old processes, services and products. Work groups will be made to rethink, reconceptualise and redesign these services, processes and products through a proven series of steps. The process sets up the work group for further successes.

Objectives:

To equip innovative teams or work groups with proven methods of ideation to formulate new processes and practices resulting in prototypes.

Embarking on the IID

1. Probe the Constituency
2. Observe the Real Situation
3. Develop New Concepts
4. Converge and Build Prototypes
5. Implementation Phase

Recommended Duration

7 Days

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3. Course Information

Team Building Course

The objective of our Team Building Course is to use team composition analysis to foster stronger bonds within the teams and equip these teams with the skills necessary to reach their goals. They will be able to improve communication, make the workplace more enjoyable, motivate the team and improve team productivity.

Team Management Systems (TMS)

Team Management Systems (TMS®) is recognised as the foremost-integrated system of work-based, research proven assessments and feedback instruments worldwide. TMS® supports individuals, teams and organisations to achieve higher performance in the workplace.

The TMS Strategic Team Development Profile

The Strategic Team Development Profile uses the High-Energy Teams Model to address eight fundamental areas that all teams need to resolve, in order to perform effectively.

Myers-Briggs Type Indicator® (MBTI®)

The Myers-Briggs Type Indicator® is the most widely used instrument for understanding personality differences, and is invaluable in determining how we make decisions and take action.

Recommended Duration

Please contact us for more information

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3. Course Information

How to Develop a Service-Driven and Customer Focused Organisation

Learn how to develop a five-phase customer service process to focus on creating loyal and valued customers. This is a complete and in-depth consultation and training process which includes design to delivery and measurement of quality customer service delivery.

You Will Learn

  • Develop a customer service process that can be used as a model in upgrading current operation(s) and setting up new operations.
  • Develop an on-going quality measurement process
  • Customise a customer service training programme for in-house use

Course Highlights

Phase 1: Distinguish the elements of service that will enhance or detract from the total experience.
Phase 2: Develop an ongoing quality measurement process.
Phase 3: Design and instill quality service delivery ideas and skills necessary to create the total experience.
Phase 4: Roll-out training on an organisation-wide basis.
Phase 5: Train-the-trainer programmes

Recommended Duration

Please contact us for more information

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3. Course Information

Cultivating a Service Mindset

The key objective of this highly experiential workshop is to build motivation into the staff and new recruits to provide excellent service. Throughout the workshop, participants will be immersed in the universe of their customers – their needs, expectations and perspectives.

You Will Learn

  • Understand the service culture of your organisation, its mission statement and service standards
  • Use a well-researched and proven framework in delivering service
  • Align personal attitudes and beliefs to your organisation’s service standards to deliver excellent service
  • Stay customer-focused and handle problems and complaints

Course Highlights

1. Organisation’s Mission, Vision and Service Pledge
2. Service from the Viewpoint of the Customer
3. Workshop on “The Moments of Truth” (Key encounters between the customers and your organisation)

Recommended Duration

1 to 2 Days

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3. Course Information

Customer Service Management: Delivering Satisfaction and Profit

Learn how to motivate your people to new performance heights.

You Will Learn

  • Manage customer complaints more effectively
  • Lead a company-wide “customer focused” strategy
  • Recruit and retain a winning staff through interviewing and motivational techniques
  • Set high performance standards that encourage your team

Course Highlights

1. Customer Service Defined: It’s More Than a Department
2. Selling Value-added Services – Review the Tools Necessary for Development of Value
3. Translating Customer Service into Business Language

Recommended Duration

3 Days

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3. Course Information

The Challenge of Excellence in Customer Service

A high-energy, action-packed and interactive workshop geared towards the achievement of peak performance in customer service. Participants will learn how to develop customer champions and keep customers forever.

You Will Learn

  • Develop a new achievement mindset towards the drive, passion and commitment to succeed
  • Raise your personal towards breakthroughs in performance
  • Improve personal problem solving, decision- making and conflict management skills for increased competitiveness
  • Increase the level of motivation and skills of your executives to exceed customers’ expectations

Course Highlights

1. Handling Complaints with a Smile
2. Customer Service – It is Everyone’s Job to Make Customers Happy
3. First Contact Service Skills

Recommended Duration

2 Days

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3. Course Information

Communicating Effectively with Customers

A skills-intensive course on how to analyse your customers and respond effectively through oral and written communication. This is an advanced course for your customer relations officers who have to manage customer complaints. They will learn how to analyse different audiences, read between the lines, establish rapport through the message.

You Will Learn

  • Analyse the audience and the situation
  • Express your ideas clearly, concisely and coherently
  • Stay customer-focused and handle problems and complaints
  • Control your emotions, abilities and attitudes to influence the actions and decisions of your internal and external customers

Course Highlights

1. Understanding the Communication Process
2. Appreciating the Difference between Oral and Written Communication
3. Presenting a Professional Image

Recommended Duration

2 Days

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3. Course Information

Positive Phone Skills

Master powerful techniques for building a polished phone image.

You Will Learn

  • Reduce stress and frustration from what you perceive are phone interruptions
  • Build rapport with the caller immediately
  • Identify the real agenda of the phone call
  • Cut phone time while increasing caller satisfaction

Course Highlights

1. Teleprofessionalism
2. Developing Foundations
3. Friend-Making Phrases

Recommended Duration

2 Days

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3. Course Information

Success in Handling Difficult Customers and Service Recovery

Turn around tough customers with tact and skill. At this interactive and experiential workshop, participants will learn how to develop their people skills, manage emotions and events in a positive, pro-active manner.

You Will Learn

  • Relate to different behavioural styles of customers and manage them effectively
  • Establish immediate rapport
  • Use proven techniques for handling difficult situations
  • Maximise your relationships through pacing, leading, anchoring and future-pacing

Course Highlights

1. Discover Your Customer Service Profile
2. Proven Communication Techniques for Dealing with Difficult People
3. A Five-Step Model for Service Recovery

Recommended Duration

2 Days

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3. Course Information

Connecting with Your Customers Through Effective Writing Skills

Learn how to communicate effectively with your customers in writing.

You Will Learn

  • Analyse the audience and the situation
  • Present information logically, persuasively and politely
  • Express ideas clearly, concisely and confidently
  • Increase your confidence in writing

Course Highlights

1. Understanding the Communication Process
2. Identifying Your Preferred Representation System
3. You, Not I – Empowering the Customer

Recommended Duration

2 Days

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3. Course Information

Sales Training and Consultancy

Integrative Sales Performance Improvement has been designed to give you the flexibility to customise training to meet your specific requirements. It is a suite of modules that encompass best practices across the industry, with a modular approach. We will work with you initially to understand your unique challenges, your type of sales, the skill level of your staff and your specific requirements for skills transfer. Once we have this understanding we can recommend the modules that will make up your training intervention and the job aids that might be required to support your participants – after they leave the classroom. All workshop modules take an approach of presenting concepts, methods and skills training combined with learning activities to facilitate experiential learning. Case studies, video clips, and role plays are used wherever possible to bring context to learnings and relevance to skills training.

Recommended Duration

Please contact us for more information

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3. Course Information

Finance for Non-Financial Managers

Tools for analysing your business, industry, competitors and projects.

You Will Learn

  • The content and purpose of the Profit and Loss Account, Balance Sheet and Cash Flow Forecast
  • How to interpret financial statements and assess a company’s financial strengths or weaknesses
  • To have a better grasp of the finance function and its jargon
  • How to make better use of financial information to improve your decision-making

Course Highlights

1. Case Study & Seminar Workshop 1 - How to use financial analytical tools to understand how your business has performed
2. Case Study & Seminar Workshop 2 - How to use strategic and financial tools to assess the industry and how your company has performed against your competitors
3. Case Study & Seminar Workshop 3 - Applying Project Evaluation Techniques to Various Business Situations

Recommended Duration

2 to 3 Days

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3. Course Information

Finance for Business Success

Learn the financial implications of decisions and responsibility for the bottom line.

You Will Learn

  • Identify positive and negative corporate performance
  • Interpret cash flow statements and cash flow rations
  • Identify risk associated with project financing, and how to assess them
  • Identify relationship between strategic planning and financial budgeting and understand the practice of portfolio management

Course Highlights

1. Segment 1: Key Finance Concepts, Metrics & Operating Levers for Business Performance
2. Segment 2: Economic Value & Cost of Capital for Sustainable & Superior Performance
3. Segment 3: Practical Considerations & Next Steps

Recommended Duration

2 Days

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3. Course Information

Effective Budgeting and Finance

Using financial tools to analyse and plan for your business.

You Will Learn

  • Use the tools and concepts to better read, interpret and use financial statements
  • Use financial skills to analyse more deeply the industry, the market and competitors
  • Apply financial techniques to manage your business and substantiate your decision making
  • Make presentations to clients and management with the necessary financial highlights

Course Highlights

1. Case Study & Seminar Workshop 1 - How to use financial analytical tools to understand how your business has performed
2. Case Study & Seminar Workshop 2 - How to use strategic and financial tools to assess the industry and how your company has performed against your competitors
3. Case Study & Seminar Workshop 3 - Applying Project Evaluation Techniques to Various Business Situations

Recommended Duration

2 Days

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3. Course Information

Revenue and Cost Management Strategies

Tools for growing your business & improving performance.

You Will Learn

  • Strategic & Financial Audit to determine how your business has performed
  • Apply strategies to improve and expand revenue possibilities and operational performance
  • Diagnose key problem areas of a failing business and apply practical turnaround techniques
  • Build and lead project teams focused on growing your business and making it more competitive

Course Highlights

1. Strategic and Financial Audit - How is Your Business Performance?
2. Revenue and Business Process Strategies
3. Growing Customers & Increasing Customer Lifetime Value

Recommended Duration

2 Days

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3. Course Information

EVA, Balanced Scorecard and Shareholder Value Creation

Learn how to use latest business metrics to drive and measure your organisation’s performance.

You Will Learn

  • Refocus your organisation from earnings to value-driven benchmarks
  • Measure business performance with the latest metric – Economic Value Added (EVA)
  • Focus decision making on four key value drivers
  • Initiate your organisation into value-based management

Course Highlights

1. The EVA Financial Management System
2. Making Managers into Owners
3. Beyond Shareholder Value into Enterprise Value: Customers, Processes, Employees

Recommended Duration

2 Days

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3. Course Information

Developing Work Teams into Business Partners

Tools for achieving Effective Team Building & Organisational Oneness.

You Will Learn

  • The importance of becoming business partners within the organisation
  • The changing focus on organisational priorities, customer needs and relationships
  • How to manage your team to achieve cohesive performance
  • How you can model and lead change in your team

Course Highlights

1. Work Teams Becoming Business Partners within the Organisation
2. Leading Change in Your Work Team
3. Developing Successful Habits and Building Visionary Teams

Recommended Duration

2 Days

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3. Course Information

How to Handle Conflict and Confrontation

Learn a positive approach that takes the stress, anxiety and frustration out of dealing with disagreements and conflict.

You Will Learn

  • Find Positive Solutions to Negative Situations
  • Use proven methods to keep your cool under fire
  • Use techniques to defuse tension
  • Apply different approaches for different personality types and situations



Course Highlights

1. Problem-solving techniques for navigating your way through conflict
2. How assertiveness can help you lead, motivate and persuade others
3. Opening up the lines of communication to minimise conflict

Recommended Duration

2 Days

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3. Course Information

How to Partner with Your Boss to Form a Powerful Alliance

Capitalise on combined strength for increased productivity.

You Will Learn

  • Communicate insights and ideas more clearly
  • Become more proactive vs reactive
  • Create an effective two-way interaction and enhance project workflow
  • Understand shared expectations, objectives and goals

Course Highlights

1. The benefits of working collaboratively and how to take advantage of them
2. Reading your boss’ distinct styles and “negotiate” for the style that complements yours
3. Developing an action plan to improve performance

Recommended Duration

2 Days

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3. Course Information

How to Manage Emotions

Learn how to manage your own feelings in high-pressure situations, and gain special insight into how to cope with other people’s emotions.

You Will Learn

  • Express your ideas and concerns without feeling overwhelmed by your emotions
  • Discover the hidden reasons for emotional outbursts and how to actually use these as opportunities to build a team
  • Handle the “crisis” junkie who thrives on chaos and commotion
  • Remain calm in the midst of the unexpected



Course Highlights

1. Communication Skills for Dealing with Emotionally Charged Situations
2. Preparing for Confrontation, Conflict, and Other Tough Situations
3. Stress-Reduction Strategies and Solutions

Recommended Duration

2 Days

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3. Course Information

How to Build Strategic Thinking Skills

Open your mind to a whole new way of thinking about how you think through any challenge or problem you face.

You Will Learn

  • Respond more quickly and strategically in a constantly changing business climate
  • Challenge the status quo and lead your organisation to greater success
  • Acquire and evaluate information required to form smart strategies
  • Access more of your “idea power” than you currently do to generate smarter, more effective solutions

Course Highlights

1. Strategic Thinking Essentials
2. Creative and Critical Thinking Skills
3. From Strategic Thinking to Strategic Planning

Recommended Duration

2 Days

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3. Course Information

Assertive Skills

Combine strength and sensitivity to get more of what you want. Effective communication is a combination of knowing what to say and when to say it.
This course teaches you to assertively address conflict and make better decisions. Confidence rises when you learn the techniques of assertive communication. You will gain respect from peers, loyalty of employees, support from upper management and increased effectiveness with customers.

You Will Learn

  • Identify the rights and responsibilities of positive, powerful and assertive communication
  • Apply remedies to improve your communication at work
  • Be better listeners to the needs of yourself, team members and customers
  • Provide effective feedback during conflict and anger situations to say what needs to be said, without flaming a situation

Course Highlights

1. Dynamics of Learned Emotional Reactions
2. Controlling Guilt, Anxiety and Fear
3. How to Give and Take Criticisms

Recommended Duration

2 Days

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3. Course Information

How to Network Purposefully with Impact

Learn how to network to increase your capabilities, possibilities, solutions and innovations.

You Will Learn

  • Identify networking gaps
  • Sharpen your skills to connect and build strong networks
  • Develop and maintain positive relationships with colleagues and business associates
  • Apply the techniques to network with purpose and confidence

Course Highlights

1. The ABC’s of Networking
2. How, when, what to – and what not to – communicate to your boss
3. Reading your boss’ distinct styles and “negotiate” for the style that complements yours

Recommended Duration

1 to 2 Days

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3. Course Information

Discovering Your Potential and Preparing Yourself for Lifetime Employability

Discover the Winner in you and be your own Hero.

You Will Learn

  • Understand your own needs-driven behaviour and style of interaction
  • Identify both your strong and weak points – and how to improve them
  • Communicate with impact
  • Adapt behaviour to different situations and different types of people

Course Highlights

1. The HEART of Self-Motivation
2. Understanding Behaviour Traits and Personality Styles
3. Discovering Your Potential

Recommended Duration

2 Days

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3. Course Information

Life is an Attitude

This is a highly interactive workshop on maintaining a positive outlook on life and work, and providing participants with a new understanding and perspective on the importance attitude plays in their lives.

You Will Learn

  • Engage in constant self-renewal and generate strategies to produce meaningful motivation
  • Challenge existing attitudes and adopt new ones to be ready for fresh challenges and changes
  • Acquire new skills to optimise performance in handling new situations and issue

Course Highlights

1. The Importance of Looking at Life Through Different Lenses
2. Changing the Way You Look at Work
3. The Maths Model for Value-Adding

Recommended Duration

2 Days

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3. Course Information

Grace Under Pressure

Practical techniques for managing stress in the workplace.

You Will Learn

  • How to identify your own stressors and test your stress level
  • About your stress tolerance by taking a “personality inventory”
  • Time management techniques – get it all done without doing it all yourself
  • How to develop a “Personal Action, Care and Training Plan” for implementation

Course Highlights

1. Personal Stress Assessment: What Makes You Nuts
2. Mind Over Madness: Healthy Thinking for Healthy Living
3. Taking Charge of Your Life: Setting Limits and Making Changes

Recommended Duration

2 Days

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3. Course Information

How to Integrate Vision, Mission and Core Values and Put them into Action at the Workplace

Learn how to use various tools in communicating vision, mission and values to different levels in the organisation to enroll them in building a compelling future for the organisation.

You Will Learn

  • Why mission and core values are essential in working towards a vision
  • How to internalise the meaning of vision and core values personally and what it means to live and operate by the core values
  • How to build a true sense of shared vision, mission and corporate values in creating a better future for your organisation

Course Highlights

1. Orientation of the Workshop and its Purpose
2. Organisation’s Core Values
3. Linking Mission, Vision and Core Values

Recommended Duration

2 Days

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3. Course Information

Participatory Strategic Planning: How to Facilitate a Planning Process that Leads to Action and Commitment

Use a proven process to turn plans into action and commitment.

You Will Learn

  • Help groups uncover their obstacles and associated underlying causes
  • Get buy-in and create momentum for getting plans implemented
  • Develop greater initiative and responsibility for turning plans into action
  • Produce more innovative solutions to tough problems by engaging all members of a group and getting more ideas into the process

Course Highlights

1. Defining the Context for Planning
2. Creating a Shared Vision
3. Creating New Directions

Recommended Duration

2 Days

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3. Course Information

The Skills and Practices of a Learning Organisation

Learn how to put LO principles to work in your organisation and promote continuous learning.

You Will Learn

  • Provide an analysis tool for assessing where a group is in relation to operating as a learning organisation
  • Generate a process for creating a group’s shared vision
  • Provide a method for facilitating team dialogue and reflection
  • Cultivate innovative thinking among individuals in the organisation

Course Highlights

1. Disciplines of the Learning Organisation
2. Creating Shared Vision as a Learning Organisation
3. Systems Thinking - Keeping the Big Picture

Recommended Duration

2 Days for an overview OR 2 days for each of the 6 modules

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3. Course Information

Essential Consulting Skills

Learn proven strategies and use tools to accelerate your skills in consulting.

You Will Learn

  • Maximise your current preferred style of consulting – its strengths and areas for development
  • Use the different consulting roles to apply the roles to strengthen the partnership and move the project towards defined objectives
  • Effective listening, diagnosing, enquiring, buying and selling, entry and exit, and being assertive

Course Highlights

1. Understanding our Learning Styles & the Learning Cycle
2. Understanding the Roles and Skills of the Consultant
3. Role Plays
4. Creating Solutions
5. The Consulting Cycle and Intervention Styles

Recommended Duration

2 Days

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3. Course Information

Developing a Multiple Location Training System for Business Success

This is a “must” attend workshop for all HR practitioners. Based on Dr. Wayne Payne and Stephen Krempl’s book, Training from Multiple Locations, this 2-day workshop will help you develop your HR and Training System into a comprehensive organisational strategy with measurements and tracking systems for business success.

You Will Learn

  • Gather and analyse organisation information for HR / training purpose
  • Develop communication tools to disseminate your plan to the entire organisation effectively
  • Budget and do curriculum mapping for organisation wide influence
  • Implement maximum effectiveness and mobilise all business units to support your system

Course Highlights

1. Gap Analysis
2. Barriers to Success
3. Building Organisational Capability

Recommended Duration

2 Days

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3. Course Information

Developing Successful Training Programs for the Workplace

Gain the essential skills you need to develop highly successful training programmes that transfer directly to on-the-job results.

You Will Learn

  • Identify performance gaps and conduct a needs assessment
  • Use principles of the adult learning process to improve training design
  • Incorporate the latest games, role-plays, humour and exercises to build excitement and increase interaction
  • Improve learner retention and skill transfer with the latest techniques

Course Highlights

1. Define Your Training Needs and Goals
2. How to Determine Course Content
3. Must-Know Essentials for Computer-based and Web-based Training

Recommended Duration

2 Days

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3. Course Information

The Effective Facilitator: Maximising Involvement and Results

This course is a must for managers who must facilitate results in meetings, group work or project teams, as well as managers who work as internal consultants.

You Will Learn

  • Conduct meetings efficiently to produce desired results through management of content, process, and structure techniques
  • Use the key facilitation skills of observation, diagnosis and intervention
  • Diagnose conflict situations and design interventions to minimise negative impact
  • Demonstrate listening skills targetted at getting others to talk and participate

Course Highlights

1. Recognise and Apply the Key Facilitation Skills of Observation, Assessment, Diagnosis, and Intervention
2. Use a Dynamics Analysis Tool to Observe Forces that are Out of Your Control, and Plan Interventions to Amend Them
3. Essential Communication Skills for Effective Facilitation

Recommended Duration

2 Days

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3. Course Information

Coaching & Mentoring Sessions

Our Approach - Coaching

Integrative uses a Six-Step Coaching process to encourage sustainability in personal development and positive change in leaders. The outcome is a Leader who cannot believe how much they have achieved:

  • Step 1: Build Partnership
  • Step 2: Situation Analysis
  • Step 3: Confirm Goals & Activities
  • Step 4: Develop Coaching Plan
  • Step 5: Execute to Plan
  • Step 6: Evaluate outcome & Locking in the Learning

     

  • Our Approach - Mentoring

    Research has shown that Mentoring helps high potential employees learn faster and compete more effectively in our ever-changing business environment. There are Three Phases to developing a successful mentoring programme:
    Phase 1: Understanding the workplace culture and how best to implement the mentoring programme successfully.
    Phase 2: Design & Delivery of a mentor training programme and a mentee orientation programme.
    Phase 3: Institutionalising a mentoring culture.

    Recommended Duration

    Please contact us for more information

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    3. Course Information

    Leading the Silent and Baby Boom Generation Workers

    Learn how to manage age-related conflict and discrimination, and build trust at workplace.

    You Will Learn

    Understanding the Mindset and Knowledge in:

  • Integrating Older Generations with Other Employees
  • Recognising the importance of integrating older generations with others in the workplace
  • Identifying issues in connection with age-related workplace discrimination
  • Applying skills in a business scenario to manage intergenerational work group conflict



     

  • Course Highlights

    1. Forum Discussion on "Understanding the Generational Characteristics and Contributions"
    2. Discovering and Understanding Yourself – Extended DISC® results
    3. The Art of Productive Conversations: Asking and Listening
    4. Mentoring skills: Promoting discovery and reflection; probing intent and helping mentee review risks and draw their own conclusions

    Recommended Duration

    2 Days

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    3. Course Information

    Strategic Diversity Retention

    Learn how to use a step-by-step approach to develop a diversity retention strategy that works.
    Many organisations spend time, effort, and money on recruiting a diverse workforce. Few, however, develop sophisticated diversity retention strategies that build on their recruiting efforts. As a result, they spend additional time, effort, and money to continuously recruit a diverse workforce.

    You Will Learn

    • Use a step-by-step approach to developing a diversity retention strategy
    • Avoid failure of diversity retention
    • Identify costs and benefits of a strategic approach to diversity retention

    Course Highlights

    1. The value proposition of an effective approach to diversity retention
    2. Developing a competency model for retaining a diverse workforce
    3. Understanding and managing the relationship between organisational value for diversity and retention

    Recommended Duration

    2 Days

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    3. Course Information

    Healthcare Consulting

    In partnership with our clients we help in developing leadership to solve adaptive challenges, break down the silos and transfer knowledge within entire organisations to improve the ‘system’. This opens up an endless opportunity to continuously improve and develop processes that the staff can support at all levels.
    By empowering individuals to exercise their leadership to transform their organisations and fix broken processes, healthcare institutions can reduce wait times, eliminate waste, generate innovative solutions, while improving patient care and reducing costs.

    Our Focus

    • Physician Leadership Training
    • Strategic planning and execution
    • Nurse Leadership Training
    • Change Management
    • Adaptive Leadership and Teamwork
    • Wellness Training
    • Customised interventions

    Recommended Duration

    Please contact us for more information

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    3. Course Information

    How to Facilitate Large Scale Change Successfully

    Learn a new facilitation technology which actively engages the entire organisation in the process of designing new systems to meet their most pressing needs.

    You Will Learn

    • To formulate objectives that are clear, measurable, and time limited
    • To develop commitments and plans to work together as partners in the change process
    • To experience a large-scale change process while learning how to design such events
    • To learn how to use the Mobius Model® as a practical guide for change management

    Course Highlights

    1. The Objective for Change
    2. Create Shared Vision of Success for Change Agents and Managers
    3. Prioritise Their Strategic Directions
    4. Developing Partnership and Commitment
    5. Form Priority Action Teams for Change Objectives

    Recommended Duration

    2 Days

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    3. Course Information

    How to Maintain Employees’ Commitment and Performance during Organisation Transition

    This in-house programme begins with an assessment, workshop on Transition Management to design and implement a plan to get people through transition. There are also series of customised workshops for managers to understand the different phases of transition including coaching and counseling strategies to help manage the human side of change.

    You Will Learn

    • Day 1–2: Consulting and Assessment of Organisation’s Readiness to Changes
    • Day 3–4: Top Management Training
    • Day 5–6: Training of In-house Trainers
    • Day 7: Debrief to Management

    Course Highlights

    1. Assessing the Organisation’s Transition Readiness
    2. Communicating and Getting People in the Neutral Zone
    3. Facilitating the New Beginning
    4. Review: Managing Organisational Transition
    5. Discussion of Key Learnings

    Recommended Duration

    7 Days

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    3. Course Information

    How to Integrate Vision, Mission and Core Values and out them into Action at the Workplace

    Organisations today are moving from control to commitment management: Creating vision, mission, values and guiding principles, has become common practice is organisational life, creating new contexts for decision-making. How can we make these new practices work? So that mission states do not just grace the walls and become enshrined in various forms of plasticised artifacts.

    You Will Learn

    • Why mission and core values are essential in working towards a vision
    • How to internalise the meaning of vision and core values personally and what it means to live and operate by the core values
    • How to build a true sense of shared vision, mission and corporate values in creating a better future for your organisation

    Course Highlights

    1. Identification of Business Solutions
    2. Transferring the Core Values Back to the Workplace
    3. Linking Mission, Vision and Core Values
    4. Understanding Different Behaviour
    5. Building a Shared Vision

    Recommended Duration

    Please contact us for more information

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    3. Course Information

    THE PHYSICIAN LEADERSHIP SINGAPORE PROGRAM 2012: The Foundational Elements of Effective Physician Leadership

    This programme is a process of mobilising people to confront and deal with problematic realities for the purpose of improving the human condition.

    You Will Learn

    • Identify the leadership competencies to successfully implement three key Singaporean health care initiatives
    • Increased awareness of the human dynamics within organizational change initiatives; learned skills to deal with new situations; Identify tactics for effectively leading others through the change process
    • Identify critical areas for personal growth & development to successfully lead & survive through today’s health care opportunities and challenges

    Course Highlights

    1. Creating an Effective Integrated Health Care Environment
    2. Building a Team-based Health Care Delivery System
    3. Successfully Deploying a National Electronic Health Record System (NEHR)

    Recommended Duration

    Please contact us for more information

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