Effective Crisis Management for Charities


Discover your organisation’s vulnerability to crises, anticipate potential crises and formulate a road map for crisis management for your organisation.

Venue: TBC

Session 1: 21-22 AugSession 2: 28-29 Aug


Have you came across these headlines?”Charity scams target people’s generosity amid Russia-Ukraine conflict”, or “Woman jailed for embezzling nearly S$1.5 million from charity, lost most of it in love scam”.

Charities, like any other organisations, are also vulnerable to various crises presented in the charity landscape. From malicious individuals impersonating your charity in elaborate scams, to internal parties potentially misusing company resources for personal gains. Crisis, when not managed properly, can be exceptionally damaging to your charity’s reputation.

When crisis occurs, it will sweep through your organisation quickly, leaving you little time to think of mitigation. Therefore, it is pivotal to have a crisis action plan in place. Our Effective Crisis Management for NPOs course will teach you how to prioritise top threats, ensure proper delegation of roles and responsibilities, and deploy proven strategies to help manage crisis when it comes.


By the end of the programme, participants will be able to:

  1. Understand and appraise the charity landscape to identify potential crises.
  2. Formulate crisis management policy and framework to guide the organisation.
  3. Assess crisis-related risks and business impacts.
  4. Implement strategies to remove and reduce crisis risks.
  5. Prioritise top threats and assign ownership and responsibility.
  6. Develop a Command Centre, educated, trained and tested to ensure the workability of plans.
  7. Understand what a crisis communications team is with clear allocation of spokesperson and draft announcements.
  8. Define a spokesperson’s readiness for media.
  9. Develop awareness and prevention of losses through scams.


  1. Your organisation’s vulnerability to crises.
  2. Lessons from recent scandals and failures in the charity sector.
  3. How to anticipate potential crises:
    • Major disagreements by board, senior management in media.
    • Disruptions to operations and information systems.
    • Big frauds or scandals.
    • Cyber risks and phone scams.
    • Non-compliance with laws and regulations.
  4. Identify major crises that would disrupt or cripple your organisation.
  5. Essential Crisis Management Processes:
    • Perform detailed risk and business impact analyses.
    • Assign crisis management responsibility through Command Centre.
    • Define and test crisis activation and escalation criteria and test.
    • Prioritise the top threats and explore the strategies to remove/reduce the impacts.
    • Develop an internal and external communication plan.
    • Ensure resources are allocated/assigned to manage crisis.
  6. Formulate a road map for crisis management for your organisation.
  7. Post-crisis reviews and action plans.

The course is taught across 16 hours, with lectures, videos, case studies, group discussions, checklists, *invited speaker(s).
For 4 or more participants from the same organization, 1-hour post-session coaching will be provided
*Invited speaker(s) may be pre-recorded.


Discover a 6 step crisis management process, from performing detailed risk and business impact analyses to ensuring resources are

Learn about the lessons from recent scandals and failures in the charity sector, and anticipate potential crises.

Complimentary coaching session available for 4 or more participants from the same organisation.


Board members, Finance Subcommittee, Audit & Risk Subcommittee, Senior management, HODs, and Crisis Command/Communications Centre.


Session 1: 21-22 AugustSession 2: 28-29 August9:00 am to 5:00 pm


Funding is subject to eligibility.

New Item
Standard FeeAfter GST
  • Standard Fee$1962 per pax
    VWOs-Charities Capability Fund Training Grant$962 per pax
    Community Care Training Grant$196.2 per pax

All prices include GST.

*Up to 80% seminar fee funding for NCSS member agencies (CCF Subsidy is capped at $1000 per pax)

**Up to 90% seminar fee funding for AIC approved organisations to be claimed directly from AIC. (Full payment is required from participants at the time of registration.)

For details and funding eligibility, please consult with your HR department. Kindly note that we, as the training provider, are unable to assist with inquiries related to this funding.


Dr Isabel Sim

Dr Isabel Sim is the principal consultant at Integrative CSR Consulting. She was formerly Senior Research Fellow, Department of Social Work, Faculty of Arts and Social Sciences, National University of Singapore as well as Director (Projects), Centre for Social Development (Asia). She served as Head of Corporate Governance Practice, Centre for Governance, Institutions and Organisations (CGIO) and Senior Lecturer, Department of Strategy and Policy, NUS Business School from 2012 to 2014.

She obtained her PhD in finance from The University of Western Australia in 2011. She is the editor of the series Accounting and Finance Handbooks for Charities including Budgeting and Cash Flow Management, Fund Accounting for Charities, Full Cost Recovery for Charities and Cost-Effective Audit for Charities. She is also the lead author for Accounting for Good – Helping Charities Do Good Better, a project in collaboration with NUS and ISCA. Besides extensive experience in applied research in the charity sector, Dr Sim has more than 15 years of experience in teaching working adults. She has taught accounting, corporate governance, finance, and economics subjects in MBA, EMBA, and other professional programmes.