Byron Nifakis has over 30 years of experience in software and project management training, pre-sales support, project management, business analysis, marketing, sales, and personal development.
His work with companies throughout the Asia Pacific, Europe, and North America has spanned such areas as IT Managed Services (bid management, solution architecture, design, deployment and operations), Systems Integration (desktop, datacentre, networking, project management, business analysis), Financial Operations (accounting, purchasing, sales), and Healthcare (hypnotherapy, optimal nutrition, iridology and sclerology).
Byron has conducted Programme Management courses for Health Promotion Board (HPB) and National Youth Council, and Project Management programmes for Land Transport Authority (LTA), Integrated Healthcare Information Systems (IHiS), Singtel, NCS, MINDEF, DBS Bank, Great Eastern, OCBC Bank, Bosch, Dimension Data Asia Pacific, Standard Chartered Bank, Barclays, IBM, SWIFT and Schneider Electric among many others.
Byron began his career as an instructor and salesperson in business productivity applications and progressed into systems and LAN administration, application development, requirements analysis, project management, technical support, and courseware preparation for Innovatum Technologies (Canada). As a minority owner in the company, he participated in the company’s yearly strategic planning to establish a portfolio of projects to support the company’s growth while supporting the business’s day-to-day operations.
Byron then jumped into corporate IT by joining SITA (Canada), first as a systems management consultant on a Lufthansa project in Germany, then as the manager of the Systems Management team in Canada. On the Lufthansa project, he helped develop, in a small team, a Microsoft Access reporting tool, to pass the roll-out data to the operations and support teams. In 2001, he was offered an assignment in Singapore as the Transition Manager for the Singapore Airlines IT Service Desk migration. For the most part, the project revolved around quality improvement of the IT services to the SIA staff.
Upon joining Hewlett-Packard (South-East Asia), Byron started performing a 3-month AS-IS assessment of Citibank’s Asia Pacific Wintel server team operations. He then migrated a new global service desk solution, based on the HP OpenView Service Desk, for HP’s internal South-East Asia service delivery teams. He also participated in the team that created a detailed business and IT assessment for Pt. Telekomunikasi (Indonesia) to identify potential business streams and promote HP services. The work method used by this co-located team aligned completely with the Agile values and principles.
With General Motors Asia Pacific, Byron managed an entire WAN reconstruction based on MPLS technology, assisted in the massive re-contracting of IT services with EDS, HP and IBM and handled the Portfolio Management for AP Infrastructure thrusts. He was also the Director of IT and Finance for Corduroy Lifestyle. He created and implemented a standard IT environment to support business expansion into South-East Asia through franchised outlets of its restaurants, cafés and candy store concepts. As an extension, he collaborated with the startup Eat.Drink.Sleep.Think (EDST) where, as a project manager and business analyst, he helped design and prototype an internet marketing and technology solution for the hospitality industry.
Byron holds a bachelor’s degree in Mechanical Engineering with Aeronautics. He is a Professional Engineer, registered in Québec (CA), certified Project Management Professional (PMP®) since 2002, AgilePM Practitioner (DSDM) since 2014, ACTA holder since 2015 and Professional Scrum Master I / II (PSM I / II).
Over the years, Byron has participated in charity work with the Boy Scouts of Canada, the Sir Stamford Raffles Lodge #7444 E.C. and WorldVentures Foundation. He is a keen cyclist, bass player and explorer of life.