Volunteer Management

Equipping Volunteer Managers for Success

In the dynamic landscape of social services, volunteers play a pivotal role in driving impact and change. Understanding their motivations, managing their contributions, and building a vibrant volunteer base are essential aspects of effective volunteer management. This is a comprehensive programme designed to empower staff, volunteer managers, and volunteer leaders with the knowledge and skills necessary to excel in volunteer management.

1 & 2 August 2024
ILC Training Hub


The “Effective Volunteer Management and Engagement” course provides a comprehensive and practical overview of volunteer management principles and strategies. This course is designed for individuals and organisations seeking to optimise their volunteer programs and create meaningful and impactful volunteer experiences. Participants will gain a deep understanding of volunteer motivations, effective management techniques, and the skills necessary to cultivate a dynamic volunteer workforce.


By the end of the seminar, participants will be able to:

  1. How to understand and cater to different volunteer motivations and backgrounds for effective engagement.
  2. Key skills in managing volunteers, including the creation and use of checklists and operational procedures.
  3. A comprehensive framework for volunteer management, with a focus on preparing organisations to work with volunteers.
  4. Best practices in volunteer recruitment, training, supervision, and retention.
  5. Techniques for providing constructive feedback to volunteers and developing personalised strategies for successful volunteer management.


Day 1 – Volunteer Management Foundations:

  • Session 1: Introduction & Overview – Why Volunteer Management
  • Session 2: The Characteristics of Volunteers
  • Session 3: Overview of a Volunteer Management Framework

Day 2 – Volunteer Management Best Practices and Skill Development:

  • Session 4: Volunteer Management Best Practices
  • Session 5: Developing Checklists and Procedures for Volunteer Management
  • Session 6: How to Provide Volunteer Performance Feedback
  • Session 7: Developing a Personal Action Plan for Success


Staff, volunteer managers, volunteer leaders


1 & 2 August 2024Day 1: 9:00 am to 5:00 pmDay 2: 1:00 pm to 5:00 pm


Funding is subject to eligibility.

Group Discount: Sign up with 3 or more pax and receive an additional $327 off with our group fees.

*Up to 80% seminar fee funding for NCSS member agencies(CCF Subsidy is capped at $1000 per pax)

**Up to 90% seminar fee funding for AIC approved organisations to be claimed directly from AIC. (Full payment is required from participants at the time of registration.)

For details and funding eligibility, please consult with your HR department. Kindly note that we, as the training provider, are unable to assist with inquiries related to this funding.


Dr Isabel Sim

Dr Isabel Sim is the principal consultant at Integrative CSR Consulting. She was formerly Senior Research Fellow, Department of Social Work, Faculty of Arts and Social Sciences, National University of Singapore as well as Director (Projects), Centre for Social Development (Asia). She served as Head of Corporate Governance Practice, Centre for Governance, Institutions and Organisations (CGIO) and Senior Lecturer, Department of Strategy and Policy, NUS Business School from 2012 to 2014.

She obtained her PhD in finance from The University of Western Australia in 2011. She is the editor of the series Accounting and Finance Handbooks for Charities including Budgeting and Cash Flow Management, Fund Accounting for Charities, Full Cost Recovery for Charities and Cost-Effective Audit for Charities. She is also the lead author for Accounting for Good – Helping Charities Do Good Better, a project in collaboration with NUS and ISCA. Besides extensive experience in applied research in the charity sector, Dr Sim has more than 15 years of experience in teaching working adults. She has taught accounting, corporate governance, finance, and economics subjects in MBA, EMBA, and other professional programmes.