Volunteer Management

Equipping Volunteer Managers for Success

In the dynamic landscape of social services, volunteers play a pivotal role in driving impact and change. Understanding their motivations, managing their contributions, and building a vibrant volunteer base are essential aspects of effective volunteer management. This is a comprehensive programme designed to empower staff, volunteer managers, and volunteer leaders with the knowledge and skills necessary to excel in volunteer management.

Venue: Face-to-face at ILC Training Hub

7-8 Mar 2024
Day 1: 9:00 am to 5:00 pmDay 2: 9:00 am to 5:00 pm


The “Effective Volunteer Management and Engagement” course provides a comprehensive and practical overview of volunteer management principles and strategies. This course is designed for individuals and organizations seeking to optimize their volunteer programs and create meaningful and impactful volunteer experiences. Participants will gain a deep understanding of volunteer motivations, effective management techniques, and the skills necessary to cultivate a dynamic volunteer workforce.


By the end of the seminar, participants will be able to:

  1. Understand and appraise the charity landscape to identify potential crises
  2. Formulate crisis management policy and framework to guide the organisation
  3. Assess crisis-related risks and business impacts
  4. Implement strategies to remove and reduce crisis risks
  5. Prioritize top threats and assign ownership and responsibility
  6. Command Centre to be educated, trained and tested to ensure the workability of plans
  7. Crisis communications team and clear allocation of spokesperson and draft announcements
  8. Spokesperson’s readiness for media
  9. Awareness and prevention of losses through scams


Day 1 – Volunteer Management Foundations:

  • Session 1: Introduction & Overview – Why Volunteer Management
  • Session 2: The Characteristics of Volunteers
  • Session 3: Overview of a Volunteer Management Framework

Day 2 – Volunteer Management Best Practices and Skill Development:

  • Session 4: Volunteer Management Best Practices
  • Session 5: Developing Checklists and Procedures for Volunteer Management
  • Session 6: How to Provide Volunteer Performance Feedback
  • Session 7: Developing a Personal Action Plan for Success


Staff, volunteer managers, volunteer leaders


7-8 Mar 2024Day 1: 9:00 am to 5:00 pmDay 2: 9:00 am to 5:00 pm


Group Discount: Sign up 3 or more pax and receive additional $100 discount off Early Bird fee per pax (before GST)​. Save up to $324 by reserving your seats before 12 Aug!

All prices include prevailing GST.

*Up to 80% seminar fee funding for NCSS member agencies(CCF Subsidy is capped at $1000 per pax)

**Up to 90% seminar fee funding for AIC approved organisations to be claimed directly from AIC. (Full payment is required from participants at the time of registration.)

For details and funding eligibility, please consult with your HR department. Kindly note that we, as the training provider, are unable to assist with inquiries related to this funding.


Dr Isabel Sim

Dr Isabel Sim is the principal consultant at Integrative CSR Consulting. She was formerly Senior Research Fellow, Department of Social Work, Faculty of Arts and Social Sciences, National University of Singapore as well as Director (Projects), Centre for Social Development (Asia). She served as Head of Corporate Governance Practice, Centre for Governance, Institutions and Organisations (CGIO) and Senior Lecturer, Department of Strategy and Policy, NUS Business School from 2012 to 2014.

She obtained her PhD in finance from The University of Western Australia in 2011. She is the editor of the series Accounting and Finance Handbooks for Charities including Budgeting and Cash Flow Management, Fund Accounting for Charities, Full Cost Recovery for Charities and Cost-Effective Audit for Charities. She is also the lead author for Accounting for Good – Helping Charities Do Good Better, a project in collaboration with NUS and ISCA. Besides extensive experience in applied research in the charity sector, Dr Sim has more than 15 years of experience in teaching working adults. She has taught accounting, corporate governance, finance, and economics subjects in MBA, EMBA, and other professional programmes.