Volunteer Management

Equipping Volunteer Managers for Success

In the dynamic landscape of social services, volunteers play a pivotal role in driving impact and change. Understanding their motivations, managing their contributions, and building a vibrant volunteer base are essential aspects of effective volunteer management. This is a comprehensive programme designed to empower staff, volunteer managers, and volunteer leaders with the knowledge and skills necessary to excel in volunteer management.

Venue: Face-to-face at ILC Training Hub

7-8 Mar 2024

Day 1: 9:00 am to 5:00 pmDay 2: 9:00 am to 5:00 pm

ENROLL NOW

ABOUT THE SEMINAR

The “Effective Volunteer Management and Engagement” course provides a comprehensive and practical overview of volunteer management principles and strategies. This course is designed for individuals and organizations seeking to optimize their volunteer programs and create meaningful and impactful volunteer experiences. Participants will gain a deep understanding of volunteer motivations, effective management techniques, and the skills necessary to cultivate a dynamic volunteer workforce.

WHAT YOU WILL LEARN

By the end of the seminar, participants will be able to:

Understand and appraise the charity landscape to identify potential crises
Formulate crisis management policy and framework to guide the organisation
Assess crisis-related risks and business impacts
Implement strategies to remove and reduce crisis risks
Prioritize top threats and assign ownership and responsibility
Command Centre to be educated, trained and tested to ensure the workability of plans
Crisis communications team and clear allocation of spokesperson and draft announcements
Spokesperson’s readiness for media
Awareness and prevention of losses through scams

SEMINAR HIGHLIGHTS

Day 1 – Volunteer Management Foundations:

Session 1: Introduction & Overview – Why Volunteer Management
Session 2: The Characteristics of Volunteers
Session 3: Overview of a Volunteer Management Framework

Day 2 – Volunteer Management Best Practices and Skill Development:

Session 4: Volunteer Management Best Practices
Session 5: Developing Checklists and Procedures for Volunteer Management
Session 6: How to Provide Volunteer Performance Feedback
Session 7: Developing a Personal Action Plan for Success

WHO SHOULD ATTEND

Staff, volunteer managers, volunteer leaders

DATES AND TIMES

7-8 Mar 2024Day 1: 9:00 am to 5:00 pmDay 2: 9:00 am to 5:00 pm

SEMINAR FEES & FUNDING

Group Discount: Sign up 3 or more pax and receive additional $100 discount off Early Bird fee per pax (before GST). Save up to $324 by reserving your seats before 12 Aug!

New Item

EARLY BIRD

Standard Fee $1,836
VWOs-Charities Capability Fund Training Grant $836.00*
Community Care Training Grant $183.60**

ENROLL NOW

New Item

EARLY BIRD

Standard Fee $1,836
VWOs-Charities Capability Fund Training Grant $836.00*
Community Care Training Grant $183.60**

Enquiries & Reservations

All prices include prevailing GST.

*Up to 80% seminar fee funding for NCSS member agencies(CCF Subsidy is capped at $1000 per pax)

**Up to 90% seminar fee funding for AIC approved organisations to be claimed directly from AIC. (Full payment is required from participants at the time of registration.)

For details and funding eligibility, please consult with your HR department. Kindly note that we, as the training provider, are unable to assist with inquiries related to this funding.

ABOUT THE FACILITATORS

Dr Isabel Sim

Dr Isabel Sim is the principal consultant at Integrative CSR Consulting. She was formerly Senior Research Fellow, Department of Social Work, Faculty of Arts and Social Sciences, National University of Singapore as well as Director (Projects), Centre for Social Development (Asia). She served as Head of Corporate Governance Practice, Centre for Governance, Institutions and Organisations (CGIO) and Senior Lecturer, Department of Strategy and Policy, NUS Business School from 2012 to 2014.

She obtained her PhD in finance from The University of Western Australia in 2011. She is the editor of the series Accounting and Finance Handbooks for Charities including Budgeting and Cash Flow Management, Fund Accounting for Charities, Full Cost Recovery for Charities and Cost-Effective Audit for Charities. She is also the lead author for Accounting for Good – Helping Charities Do Good Better, a project in collaboration with NUS and ISCA. Besides extensive experience in applied research in the charity sector, Dr Sim has more than 15 years of experience in teaching working adults. She has taught accounting, corporate governance, finance, and economics subjects in MBA, EMBA, and other professional programmes.