VOLUNTEER MANAGEMENT
Equipping Volunteer Managers for Success
In the dynamic landscape of social services, volunteers play a pivotal role in driving impact and change. Understanding their motivations, managing their contributions, and building a vibrant volunteer base are essential aspects of effective volunteer management. This is a comprehensive programme designed to empower staff, volunteer managers, and volunteer leaders with the knowledge and skills necessary to excel in volunteer management.
About the Course
The “Effective Volunteer Management and Engagement” course provides a comprehensive and practical overview of volunteer management principles and strategies. This course is designed for individuals and organisations seeking to optimise their volunteer programs and create meaningful and impactful volunteer experiences. Participants will gain a deep understanding of volunteer motivations, effective management techniques, and the skills necessary to cultivate a dynamic volunteer workforce.
What You will Learn
By the end of the seminar, participants will be able to:
- How to understand and cater to different volunteer motivations and backgrounds for effective engagement.
- Key skills in managing volunteers, including the creation and use of checklists and operational procedures.
- A comprehensive framework for volunteer management, with a focus on preparing organisations to work with volunteers.
- Best practices in volunteer recruitment, training, supervision, and retention.
- Techniques for providing constructive feedback to volunteers and developing personalised strategies for successful volunteer management.
Course Highlights
Day 1 – Volunteer Management Foundations:
- Session 1: Introduction & Overview – Why Volunteer Management
- Session 2: The Characteristics of Volunteers
- Session 3: Overview of a Volunteer Management Framework
Day 2 – Volunteer Management Best Practices and Skill Development:
- Session 4: Volunteer Management Best Practices
- Session 5: Developing Checklists and Procedures for Volunteer Management
- Session 6: How to Provide Volunteer Performance Feedback
- Session 7: Developing a Personal Action Plan for Success
Who Should Attend
Staff, volunteer managers, volunteer leaders.
Why Join
- Comprehensive Learning Journey: Each course builds on the previous one, guiding you through strategy creation, compliance, sustainability, and impactful reporting.
- Skill-Intensive Training: Practical examples, tools, and frameworks tailored for charities.
- Expert-Led Programs: Facilitated by Dr. Isabel Sim, a seasoned trainer and thought leader in charity finance and governance.
- Networking Opportunities: Engage with peers and experts to share challenges and solutions.
- Tailored Solutions for Charities: Address governance, financial management, and compliance challenges specific to your organization
Seminar Fees & Funding
Funding is subject to eligibility.
Early Bird Pricing
Pricing Option Fee (Per Pax) After CCF Funding Early Bird Fee $1,700 $700 Group Discount (Early Bird Fee with 15%) $1,445 $445 Standard Pricing
Pricing Option Fee (Per Pax) After CCF Funding Standard Fee $1,800 $800 Group Discount (Standard Fee with 15%) $1,530 $530 Summary of Key Discounts:
- Early Bird Discount: Save $100/pax by registering early.
- Group Discount: 15% off for groups of 4 or more, applicable to both Standard and Early Bird Fees.
- CCF Funding: Eligible participants can reduce their fee by $1,000.
About The Facilitator

Dr Isabel Sim
Dr Isabel Sim is the principal consultant at Integrative CSR Consulting. She was formerly Senior Research Fellow, Department of Social Work, Faculty of Arts and Social Sciences, National University of Singapore as well as Director (Projects), Centre for Social Development (Asia). She served as Head of Corporate Governance Practice, Centre for Governance, Institutions and Organisations (CGIO) and Senior Lecturer, Department of Strategy and Policy, NUS Business School from 2012 to 2014.
She obtained her PhD in finance from The University of Western Australia in 2011. She is the editor of the series Accounting and Finance Handbooks for Charities including Budgeting and Cash Flow Management, Fund Accounting for Charities, Full Cost Recovery for Charities and Cost-Effective Audit for Charities. She is also the lead author for Accounting for Good – Helping Charities Do Good Better, a project in collaboration with NUS and ISCA. Besides extensive experience in applied research in the charity sector, Dr Sim has more than 15 years of experience in teaching working adults. She has taught accounting, corporate governance, finance, and economics subjects in MBA, EMBA, and other professional programmes.
RESERVE YOUR SEAT NOW!
Seats are limited to 20 pax per course for CCF funding.
⏰ Early Bird Offer: Save $100 per participant!
Group Discount: 15% off for groups of 4 or more!
The participant details can be conveyed to us at a later date.
Contact Us Today
Andrea: +65 8128 4591 | Bee Wan: +65 9455 5273
Email: andrea@integrative.com.sg
Let’s work together to build sustainable and well-governed charities that inspire trust and confidence.