About The Course

As we embrace the evolution of our workplace – from physical spaces to a virtual world, how can you effectively build trust and respect with your colleagues, subordinates and clients, addressing hidden emotional signals while also listening and showing genuine interest in their needs and expectations?

During this unprecedented crisis of a generation, empathy is the key to gaining reader buy-in in your writing, be it an email, mass notification or any correspondence. We tend to mistake empathy for sympathy, but there is a big difference. Sympathy is feeling sorry for another; empathy means understanding their thoughts and feelings. It means putting yourself in the other person’s shoe whom you are communicating with, and writing in a way that shows you resonate with them.

In this highly engaging and hands-on workshop, learn the influential art of communicating with empathy to develop trust with your coworkers and other stakeholders, and manage complexities by recognising unmet needs and issues in written and verbal communications.

What will you Learn

ILC’s Communication with Empathy workshop is not your typical soft skills course. It’s a high-impact, research-informed, practice-driven experience that trains you to:
– Recognise the essence of empathy when interacting with colleagues and other stakeholders.
– Manage complexities by recognising unmet needs.
– Apply key empathy techniques to manage concerns.
– Demonstrate key empathy writing principles through your correspondences with the public and stakeholders.
– Discern the unmet needs and issues implied in the correspondent’s written communications.
– Nuance correspondence by embedding empathy in your writing.

The course is taught across 8 hours, with lectures, videos, case studies, group discussions, checklists, *invited speaker(s).
*Invited speaker(s) may be pre-recorded.

Why attend?

In today’s high-stakes work environments—whether in the boardroom, frontline teams, social services, or client-facing roles—empathy is no longer optional. It’s strategic. Leaders and professionals who master empathetic communication navigate conflict better, inspire trust faster, and build stronger, more resilient relationships across diverse stakeholders.

Course Highlights

Who Should Attend

• Managers and team leaders seeking to lead with emotional intelligence
• Service professionals facing challenging customer or stakeholder dynamics
• HR, Social Service, Healthcare, Education, and Charity sector professionals
• Anyone responsible for high-stakes communication or people leadership

Course Fee and Funding

Standard Fee – $900 (before GST)
Group Discount (Early Bird Fee with 15%)
All prices stated exclude GST.

Grants available for Social Service Agencies and IPC registered Organisations (subject to approval)
*CCF – Up to 80% / *CCTG – up to 90%

About the Facilitator

Dr Rinkoo Ghosh is a senior consultant, facilitator and coach on building resilience, emotional agility and empathy. She is passionate about supporting individuals and leaders in organisations to optimise stress and achieve performance. Rinkoo is currently an Accredited Facilitator with The Resilience Institute, SE Asia. She combines empathy, resilience, EQ frameworks to support individuals and leaders in organisations to optimise stress and achieve performance.

Rinkoo is accredited in Learning Organisation & Change Management and holds a Graduate Diploma in Learning & Development with the Civil Service College/Public Service Division. She is also a Specialist Adult Educator (SAE) with the Institute for Adult Learning (IAL-SUSS) and versed in oral/written communications. Rinkoo holds a Doctorate in Business Administration (DBA) from UNSW Australia. She also holds a Bachelors in Journalism from Australia and a Master in Mass Communications from Oklahoma State, USA.

Rinkoo believes in social work and in helping others to live a graceful life. She has been the sole caregiver to her parents last 12 years and serves in voluntary organisations such as the Singapore Sree Narayana Mission (SNM) and Caregiver Alliance, Singapore.