Learn the influential art of communicating with empathy to develop trust with your coworkers and other stakeholders, and manage complexities by recognising unmet needs and issues in written and verbal communications.
Currently there is no scheduled public workshop, programme is available for customised in-house delivery.
Please contact Suriani at 6536 8860 for details.
As we embrace the evolution of our workplace – from physical spaces to a virtual world, how can you effectively build trust and respect with your colleagues, subordinates and clients, addressing hidden emotional signals while also listening and showing genuine interest in their needs and expectations?
During this unprecedented crisis of a generation, empathy is the key to gaining reader buy-in in your writing, be it an email, mass notification or any correspondence. We tend to mistake empathy for sympathy, but there is a big difference. Sympathy is feeling sorry for another; empathy means understanding their thoughts and feelings. It means putting yourself in the other person’s shoe whom you are communicating with, and writing in a way that shows you resonate with them.
In this highly engaging and hands-on workshop, learn the influential art of communicating with empathy to develop trust with your coworkers and other stakeholders, and manage complexities by recognising unmet needs and issues in written and verbal communications.
By the end of the workshop, participants will be able to:
Led by Dr Rinkoo Ghosh, specialist in effective oral and written communications, service management and delivery, empathy and personal resilience training, and certified consultant of The Resilience Institute.
Develop the right voice, style, tone and mood through writing for various personas.
Participate in real-life simulations that puts theory into action accompanied by facilitator debrief.
Pre-approved VCF funding of up to 45% available for NCSS member agencies.
All job roles from executive directors to social workers.
Save up to $54 by reserving your seats.
Group Discount: Sign up 3 or more pax and be eligible for Early Bird fee after promotional period ends.
| Standard Fee | $604.55 |
| Community Care Training Grant | $60.45** |
| Standard Fee | $642 |
| Community Care Training Grant | $64.20** |
All prices include GST.
**Up to 90% seminar fee funding for AIC approved organisations to be claimed directly from AIC. (Full payment is required from participants at the time of registration.)
For details and funding eligibility, please consult with your HR department. Kindly note that we, as the training provider, are unable to assist with inquiries related to this funding.
Dr Rinkoo Ghosh is a senior consultant, facilitator and coach on building resilience, emotional agility and empathy. She is passionate about supporting individuals and leaders in organisations to optimise stress and achieve performance. Rinkoo is currently an Accredited Facilitator with The Resilience Institute, SE Asia. She combines empathy, resilience, EQ frameworks to support individuals and leaders in organisations to optimise stress and achieve performance.
Before joining The Resilience Institute, Rinkoo worked for the Singapore Public Service for 26 years as a Principal Consultant and Learning Strategist/Specialist. She offers varied learning interventions and solutions for public sector agencies (ministries & statutory boards) and the social sector and private sector. She has trained 5000 public sector staff/senior managers (both local and international) such as HDB, AIC, SLA, MOM, MSF, MHA(Home Team Academy), JTC, NUS, Sentosa Development Corporation and many others. She has also conducted learning and performance consulting projects for Ghana, Macau, Mauritius and Thailand. In addition, Rinkoo has delivered several Resilience and Empathy keynotes and virtual/ face to face workshops for the public sector and social sector agencies.
Rinkoo is accredited in Learning Organisation & Change Management and holds a Graduate Diploma in Learning & Development with the Civil Service College/Public Service Division. She is also a Specialist Adult Educator (SAE) with the Institute for Adult Learning (IAL-SUSS) and versed in oral/written communications.
Rinkoo holds a Doctorate in Business Administration (DBA) from UNSW Australia. She also holds a Bachelors in Journalism from Australia and a Master in Mass Communications from Oklahoma State, USA.
Rinkoo believes in social work and in helping others to live a graceful life. She has been the sole caregiver to her parents last 12 years and serves in voluntary organisations such as the Singapore Sree Narayana Mission (SNM) and Caregiver Alliance, Singapore.