About The Course

The “Effective Volunteer Management and Engagement” course provides a comprehensive and practical overview of volunteer management principles and strategies. This course is designed for individuals and organisations seeking to optimise their volunteer programs and create meaningful and impactful volunteer experiences.

Participants will gain a deep understanding of volunteer motivations, effective management techniques, and the skills necessary to cultivate a dynamic volunteer workforce.

What will you Learn

By the end of the programme, participants will be able to:
How to understand and cater to different volunteer motivations and backgrounds for effective engagement.
Key skills in managing volunteers, including the creation and use of checklists and operational procedures.
A comprehensive framework for volunteer management, with a focus on preparing organisations to work with volunteers.
Best practices in volunteer recruitment, training, supervision, and retention.
Techniques for providing constructive feedback to volunteers and developing personalised strategies for successful volunteer management.

The course is taught across 16 hours, with lectures, videos, case studies, group discussions, checklists, *invited speaker(s). For 4 or more participants from the same organisation, 1-hour post-session coaching will be provided.​

*Invited speaker(s) may be pre-recorded.

Why attend?

In the dynamic landscape of social services, volunteers play a pivotal role in driving impact and change. Understanding their motivations, managing their contributions, and building a vibrant volunteer base are essential aspects of effective volunteer management.

This is a comprehensive programme designed to empower staff, volunteer managers, and volunteer leaders with the knowledge and skills necessary to excel in volunteer management.

Course Highlights

Who Should Attend

Board members, Finance Subcommittee, Audit & Risk Subcommittee, Senior management, HODs, and Finance and Operations staff.
Finance team is required to attend this training, to be up to date with the accounting standards and this is a necessary part of the charity compliance.

Why Join?

• Comprehensive Learning Journey: Each course builds on the previous one, guiding you through strategy creation, compliance, sustainability, and impactful reporting.
• Skill-Intensive Training: Practical examples, tools, and frameworks tailored for charities.
• Expert-Led Programs: Facilitated by Dr. Isabel Sim, a seasoned trainer and thought leader in charity and governance.
• Networking Opportunities: Engage with peers and experts to share challenges and solutions.
• Tailored Solutions for Charities: Address Volunteer management plan, framework and compliance challenges specific to your organization

Course Fee and Funding

Standard Fee – $1,800 (before GST)
Early bird – $1,700 (before GST)
Group Discount (Early Bird Fee with 15%)
All prices stated exclude GST.

Grants available for Social Service Agencies and IPC registered Organisations (subject to approval)
*CCF – Up to 80% / *CCTG – up to 90%

About the Facilitator

Dr Isabel Sim is the principal consultant at Integrative CSR Consulting. She was formerly Senior Research Fellow, Department of Social Work, Faculty of Arts and Social Sciences, National University of Singapore as well as Director (Projects), Centre for Social Development (Asia). She served as Head of Corporate Governance Practice, Centre for Governance, Institutions and Organisations (CGIO) and Senior Lecturer, Department of Strategy and Policy, NUS Business School from 2012 to 2014.

She obtained her PhD in finance from The University of Western Australia in 2011. She is the editor of the series Accounting and Finance Handbooks for Charities including Budgeting and Cash Flow Management, Fund Accounting for Charities, Full Cost Recovery for Charities and Cost-Effective Audit for Charities. She is also the lead author for Accounting for Good – Helping Charities Do Good Better, a project in collaboration with NUS and ISCA. Besides extensive experience in applied research in the charity sector, Dr Sim has more than 15 years of experience in teaching working adults. She has taught accounting, corporate governance, finance, and economics subjects in MBA, EMBA, and other professional programmes.