course
Upcoming Course Run :
5 Mar 2025 – 6 Mar 2026
Register by 1 Mar 2026
Mode of training: Classroom
Primary Venue: Holiday Inn
Effective Volunteer Management and Engagement
Equipping Volunteer Managers and Volunteer Personnels for Success
About the Course
The “Effective Volunteer Management and Engagement” course provides a comprehensive and practical overview of volunteer management principles and strategies. This course is designed for individuals and organisations seeking to optimise their volunteer programs and create meaningful and impactful volunteer experiences.
Participants will gain a deep understanding of volunteer motivations, effective management techniques, and the skills necessary to cultivate a dynamic volunteer workforce.
Course Highlights
In the dynamic landscape of social services, volunteers play a pivotal role in driving impact and change. Understanding their motivations, managing their contributions, and building a vibrant volunteer base are essential aspects of effective volunteer management.
This course equips you to plan, manage, and strengthen volunteer teams in line with sector standards. You learn structured volunteer management processes that support safe practice, service quality, and compliance. You learn to design roles, screen volunteers, manage risks, build motivation, and report volunteer contributions as part of organisational impact.
Why this Matters
Volunteers extend service capacity. Boards and senior leaders are accountable for volunteer risk, training, data protection, and beneficiary safety. A structured volunteer management system reduces operational gaps and strengthens organisational trust.
What You will Learn
By the end of the programme, participants will be able to:
How to understand and cater to different volunteer motivations and backgrounds for effective engagement.
Key skills in managing volunteers, including the creation and use of checklists and operational procedures.
A comprehensive framework for volunteer management, with a focus on preparing organisations to work with volunteers.
Best practices in volunteer recruitment, training, supervision, and retention.
Techniques for providing constructive feedback to volunteers and developing personalised strategies for successful volunteer management.
The course is taught across 16 hours, with lectures, videos, case studies, group discussions, checklists, *invited speaker(s). For 4 or more participants from the same organisation, 1-hour post-session coaching will be provided.
*Invited speaker(s) may be pre-recorded.
The Facilitators
Isabel Sim
Dr Isabel Sim is the principal consultant at Integrative CSR Consulting. She was formerly Senior Research Fellow, Department of Social Work, Faculty of Arts and Social Sciences, National University of Singapore as well as Director (Projects), Centre for Social Development (Asia).
She obtained her PhD in finance from The University of Western Australia in 2011. She is one of the editor of the series Accounting and Finance Handbooks for Charities including Budgeting and Cash Flow Management, Fund Accounting for Charities, Full Cost Recovery for Charities and Cost-Effective Audit for Charities. She is also one of the author for Accounting for Good – Helping Charities Do Good Better, a project in collaboration with NUS and ISCA.
Who should attend
- Volunteer managers and programme heads
- Centre managers and community outreach staff
- HR and operations teamsVolunteer managers and programme heads
- Centre managers and community outreach staff
- HR and operations teams
- Charity CEOs, EDs, and board members
- SSAs with high volunteer involvement
- Fundraising and events teams
Course Fees
Full Course Fees
before GST
Course Fees after CCF
before GST
Course Fees after CCTG
before GST